All In-stock merchandise will normally arrive in 5-14 business days
Orders are not shipped or delivered on weekends or holidays
Allow 3-4 days additional for Alaska and Hawaii
Delivery delays can occasionally occur
You will receive a Shipment Confirmation email once your order has shipped containing your tracking
number(s)
All In-stock merchandise will normally arrive in 7-16 business days
Orders are not shipped or delivered on weekends or holidays
Delivery delays can occasionally occur
You will receive a Shipment Confirmation email once your order has shipped containing your tracking
number(s)
We are not responsible for any customs and taxes applied to your order. All customs fees imposed during or
after shipping are the responsibility of the customer
Please contact your local Customs office for an estimate of these fees. For Customer you may need the
following information: The Seller and the Shipper is RBM Trading LLC. HS (Harmonized System) codes
6306.22.9030 for Tents and Floors, 7321.89.0050 for Camping Stoves. Weight per item you will find in web
store catalog. Please email us for details
Shipping alternatives vary by country. Please email us for details
We are not responsible for any customs and taxes applied to your order. All customs fees imposed during or
after shipping are the responsibility of the customer
Please contact your local Customs office for an estimate of these fees. For Customer you may need the
following information: The Seller and the Shipper is RBM Trading LLC. HS (Harmonized System) codes
6306.22.9030 for Tents and Floors, 7321.89.0050 for Camping Stoves. Weight per item you will find in web
store catalog
Damages
If you received your order damaged, please contact us to file a claim. Please save all packaging materials and
damaged goods before filing a claim.
Please take photos of the damage straight away so that we have a full record of the problem.
If there's time to contact the retailer to complain before the delivery driver leaves, explain the situation and ask
if they want the damaged goods sent back with the driver right away.
Return Policy
Our Return Policy provides detailed information about options and procedures
for returning your order
Miscellaneous
Merchandise prices and specifications are subject to change without notice
Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any possible
inconvenience.
We make every attempt to have all items in stock. However, in the event an item is out of stock, we will
offer you a choice to return your payment or agree with new possible date of shipment